Hi there,

I'm not defending iRiver, but perhaps they aren't aware that this concerns enough customers to matter. (In an ideal world, of course, even if a small handful of customers had a complaint about a service it would matter.) Their primary concern seems to be, besides selling these wonderful devices, to be in providing listening devices rather than recording devices. In that they have done well.

Speaking as one of the (perhaps) minority, I purchased an iRiver iFP-890 not only to listen but to use it's recording capabilities. Since I am a podcaster and Internet radio producer, I wanted a device I could carry around with me everywhere--something I could slip into my pocket comfortably when I wasn't using it to record interviews and ambient sounds (or random thoughts). This iFP-890 has served me well, providing rich recordings at a variety of sampling sets, though most of my recordings are made at 44 kHZ.

I haven't experienced the issue of which you speak with my particular player, so I'm taking it this is an issue with other models (?). Please don't take me wrong; I'm glad you mentioned the issue since it's possible I'll be looking for another recorder someday--though I'm very happy with the iRiver I'm currently in possession of. Yet do you really think iRiver "does not care too much about customers satisfaction" due to its failure to respond to what may not be perceived to be a universal problem with its device(s)?